Privacy Policy
Effective Date: Dec 20, 2024
Last Updated: May 18, 2025
Q1 Auto Service (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us online or offline.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information in connection with the services we provide:
a. Personal Information
When you book an appointment, contact us, or sign up for communications, we may collect:
- Full name
- Email address
- Phone number
- Vehicle make, model, and year
- Service history and preferences
- Home address (if provided for mobile service)
b. Automatically Collected Information
When you use our website, we may automatically collect information about your device and usage through cookies and tracking technologies. This includes:
- IP address
- Browser type
- Device type
- Referring/exit pages
- Time zone
- Pages viewed and actions taken on our site
c. Analytics and Tracking Tools
We use third-party services including Google Analytics, Google Tag Manager, and Facebook Pixel to collect behavioral data, analyze site performance, and deliver targeted advertisements. These tools may collect data such as:
- Pages visited
- Time spent on each page
- Click-through behavior
- Conversion events
You can opt-out of certain tracking using browser settings or tools like the Google Analytics Opt-Out Browser Add-On.
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Send service reminders and confirmations
- Provide updates about your vehicle and requested services
- Respond to inquiries and support requests
- Send promotional emails or text messages (no more than one per month)
- Improve our website, marketing efforts, and service delivery
3. SMS Communications
a. Consent
By providing your mobile phone number and providing your consent to receive SMS messages, you agree to receive text messages from Q1 Auto Service related to:
- Appointment confirmations and reminders
- Service status updates and follow-ups
- Responses to direct inquiries
- Occasional promotional messages (maximum one per month)
b. Message Frequency and Rates
Message frequency will vary based on your interaction with our services. Standard message and data rates may apply.
c. Opting Out
You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at (905) 875-9000.
4. Email Communications
When you provide your email address, you consent to receiving transactional emails related to your appointments, service history, and occasional newsletters or promotions.
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails.
5. Sharing Your Information
We do not sell or rent your personal information. We may share limited data with trusted third parties that help us operate our website and services. These include:
- CRM and appointment management systems
- Email and SMS delivery platforms
- Analytics and advertising partners
All such partners are contractually obligated to handle your data securely and only for the purposes specified.
6. Data Security
We implement industry-standard security measures to protect your personal data, including:
- Secure socket layer (SSL) encryption
- Access controls and authentication protocols
- Regular monitoring for potential vulnerabilities
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- File a complaint with a data protection authority
To exercise any of these rights, please contact us at [Insert Email Address].
8. Retention of Data
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
9. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information about a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing your data.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review it periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Q1 Auto Service
199 Guelph St
Georgetown, ON L7G 4A8
Phone: (905) 875-9000